Terms of service
1. TERMS & CONDITIONS
These Terms & Conditions govern access to and use of houseofkaari.com and purchases made through it. The Website is operated by House of Kaari LLP (“House of Kaari”, “we”, “us”, “our”). By using the Website or placing an order, you agree to these Terms and our Privacy & Data Protection Policy, Returns, Exchanges & Store Credit Policy and Shipping & Delivery Policy.
Eligibility and customer information
You must be legally competent to enter into a binding contract under applicable law. You agree to provide accurate, complete and current contact, billing and delivery information and to safeguard your account credentials.
Products and variations
We make reasonable efforts to accurately display product materials, dimensions, finishes, colours and characteristics. Minor variations may arise from photography, screen settings, handcrafted production or natural materials and do not necessarily constitute a defect.
Pricing and taxes
Prices are displayed in Indian Rupees (INR) unless otherwise stated and include applicable taxes where required. Shipping and gift-wrap charges, where applicable, are disclosed before checkout. Obvious pricing or listing errors may be corrected before fulfilment, with the option to proceed on corrected terms or receive an appropriate refund if the affected order is cancelled.
Orders and acceptance
Placing an order constitutes an offer to purchase. Receipt of an automated confirmation does not prevent reasonable payment, inventory, fraud-prevention or quality-control verification. We may cancel an order for legitimate reasons including unavailability, payment failure, listing error, suspected fraud, inability to deliver or quality-control failure.
Payments
House of Kaari currently accepts prepaid orders only. Cash on Delivery is not available. Available payment methods are displayed at checkout and may include supported credit cards, debit cards, net banking, UPI, wallets or other methods made available by our payment provider. Complete payment-card credentials are ordinarily processed by third-party payment providers rather than stored by House of Kaari.
Cancellation before dispatch
An order may be requested for cancellation before it is dispatched. Once dispatched, an order cannot ordinarily be cancelled and the applicable return/exchange policy will govern. If an eligible prepaid order is cancelled by the customer before dispatch, the applicable refund method should be shown or communicated at cancellation. House of Kaari should not represent a mandatory statutory refund as store credit where applicable law requires another remedy.
Address modifications
A shipping-address modification may be requested before dispatch. Once an order has been dispatched, the delivery address ordinarily cannot be changed. Contact customer care promptly if a correction is required.
Returns and exchanges
Eligible non-sale products may be requested for return or exchange within seven (7) calendar days of delivery, subject to the Returns, Exchanges & Store Credit Policy. Approved change-of-mind returns are ordinarily issued as store credit. Sale-item eligibility may be restricted where clearly disclosed before purchase and permitted by law.
Damaged, defective, wrong or missing items
Issues involving damaged, defective, incorrect or missing products must be reported promptly, preferably within 48 hours of receipt, with order details and supporting photographs/video. We will assess the claim and provide an appropriate remedy. The 48-hour reporting request is intended to facilitate investigation and does not extinguish any non-excludable consumer right.
Jewellery care
Normal wear, tarnishing, gradual plating changes, scratches, accidental damage and deterioration caused by water, sweat, perfume, cosmetics, chlorine, salt water, chemicals or improper storage are not ordinarily manufacturing defects.
Gift wrap
Gift-wrapping may be offered for an additional charge. Gift-wrap and other service charges are ordinarily non-refundable on change-of-mind returns once the service has been supplied, subject to applicable law.
Credit notes, store credit and vouchers
Store credit/credit notes and promotional vouchers are subject to the conditions communicated when issued. They are not redeemable for cash or bank transfer except where required by law. If a purchase is paid using store credit and later qualifies for a change-of-mind credit, the relevant value may be restored in the same form. Voucher combinations, validity and special-pricing exclusions may be governed by the offer-specific terms displayed at issuance or checkout.
Intellectual property
House of Kaari's name, marks, jewellery designs, photographs, videos, graphics, copy, packaging and Website content are owned by or licensed to House of Kaari LLP and may not be commercially copied or exploited without permission except as permitted by law.
Third-party services
The Website may rely on third-party providers for ecommerce hosting, payments, communications, analytics, marketing, fraud prevention and logistics. Their services may be subject to their own terms and privacy practices.
Limitation of liability
To the maximum extent permitted by law, House of Kaari will not be liable for indirect, incidental, special or consequential losses arising solely from Website use. Nothing excludes liability or statutory consumer rights that cannot lawfully be excluded.
Governing law and contact
These Terms are governed by the laws of India. Subject to mandatory consumer rights and applicable jurisdiction rules, disputes shall be subject to competent courts at Bathinda, Punjab. Contact: care@houseofkaari.com | +91 87660 79065 | 2467 A (6369), Mehna Chowk, Bathinda, Punjab – 151001.
2. PRIVACY & DATA PROTECTION POLICY
House of Kaari LLP respects your privacy and processes personal data in accordance with applicable Indian law, including the Digital Personal Data Protection framework to the extent applicable and in force from time to time.
Information we may collect
- Name, mobile number, email address and billing/shipping address.
- Order, payment-status, return, exchange, store-credit and invoice information.
- Customer account and login information.
- Customer-service messages, WhatsApp communications, reviews and information you voluntarily provide.
- Device, browser, IP address, cookie identifiers and Website interaction data.
- Marketing preferences and interactions with promotional communications.
- Fraud-prevention and security information reasonably necessary to protect transactions and systems.
How we use personal data
- To create/manage accounts and authenticate registered customers.
- To process payments, orders, dispatch, delivery, tracking, returns, exchanges, store credit and invoices.
- To communicate order confirmations, tracking updates and customer-service responses by email, SMS, telephone or WhatsApp where appropriate.
- To prevent fraud, abuse and security incidents.
- To meet accounting, tax, legal and regulatory obligations.
- To operate, analyse, secure and improve the Website.
- To send marketing communications where permitted and subject to any consent required by law.
Marketing choices
Promotional marketing is not a condition of purchase. Where consent is required, we will seek it appropriately. You may unsubscribe from promotional email or contact care@houseofkaari.com. Transactional communications required for orders, security, invoices or customer service may continue.
Cookies and tracking
We and service providers may use essential cookies and, where appropriate, analytics, performance or advertising technologies. Where applicable law requires it, non-essential tracking should be subject to an appropriate consent/preference mechanism.
Service providers
Personal data may be shared as reasonably necessary with ecommerce hosting/platform providers, payment processors, courier/logistics providers, customer-support and communication tools, analytics providers, fraud-prevention services and marketing providers, subject to applicable contractual and legal safeguards.
Payment security
Complete card credentials such as full card numbers or CVVs are ordinarily processed by the payment provider and are not stored by House of Kaari. Customers should never send complete card credentials by email or WhatsApp.
Security safeguards
We implement reasonable technical and organisational safeguards designed to protect personal data, which may include access controls, authentication, secure communications, restricted administrative access, provider controls, monitoring and backups. No internet transmission or storage system can be guaranteed completely secure.
Data breaches
If a personal-data breach occurs, we will investigate, contain and remediate it as appropriate and provide legally required notifications to affected individuals and/or the relevant authority.
Retention
We retain personal data only as long as reasonably necessary for the relevant purpose and applicable legal, tax, accounting, fraud-prevention, dispute and regulatory obligations, after which it should be deleted, anonymised or securely disposed of where appropriate.
International processing
Although we currently sell and ship only within India, some technology providers may use infrastructure outside India. We will comply with applicable restrictions and requirements concerning such processing.
Privacy rights
Subject to applicable law and its commencement from time to time, individuals may have rights relating to information about processing, correction/updating, erasure where applicable, withdrawal of consent and grievance redressal. Requests may be sent to care@houseofkaari.com. Reasonable identity verification may be required.
Privacy / grievance contact
Grievance / Privacy Contact, House of Kaari LLP | care@houseofkaari.com | +91 87660 79065 | 2467 A (6369), Mehna Chowk, Bathinda, Punjab – 151001, India.
3. RETURNS, EXCHANGES & STORE CREDIT POLICY
Return window
Eligible non-sale products may be requested for return within seven (7) calendar days of delivery. Approved change-of-mind returns are issued as House of Kaari store credit rather than a refund to the original payment method, except where another remedy is required by applicable law.
Return condition
Items must ordinarily be unused, unworn, unwashed, unaltered and undamaged, with original tags, packaging and accessories. Shipping and gift-wrap charges already supplied are ordinarily not included in change-of-mind store credit, subject to applicable law.
Sale products
Sale products may be designated final sale and ineligible for change-of-mind returns or exchanges where this restriction is clearly disclosed before purchase and permitted by applicable law. This restriction does not remove non-excludable rights relating to damaged, defective, incorrect or materially misdescribed goods.
Exchange
Eligible non-sale products may be requested for exchange within seven (7) days of delivery, subject to stock availability and the product meeting the return-condition requirements. Where the desired eligible replacement is unavailable, store credit may be issued for the eligible product value.
Order issue: damaged, defective, wrong or missing
Please report a damaged, defective, incorrect or missing item as soon as possible, preferably within 48 hours of receipt, at care@houseofkaari.com with the order number and relevant photographs/video. There are no customer pickup charges for a confirmed House of Kaari fulfilment/product issue. If an appropriate replacement is unavailable, an appropriate credit/refund remedy will be provided in accordance with applicable law. The 48-hour request assists investigation and does not override non-excludable legal rights.
Return/exchange request
Submit requests through the returns/tracking facility on houseofkaari.com where available, or email care@houseofkaari.com. An authorised change-of-mind return may carry a ₹200 pickup/return logistics charge where this charge is clearly disclosed before the return is confirmed. No such pickup charge applies to a confirmed damaged, defective, wrong or missing-item claim.
Processing time
Once a return/exchange is authorised and collected, the overall process may take approximately 10–12 business days, including transit, inspection and issuance of store credit or dispatch of an approved exchange. This is an estimate and may vary.
Restricted products
Any jewellery or other product that is non-returnable for hygiene, customisation or another legitimate reason must be clearly identified on the relevant product page before purchase. Gift cards/store credit are generally not returnable or redeemable for cash except where required by law.
Care and exclusions
Normal wear, tarnishing, gradual plating changes, scratches, accidental damage and deterioration caused by water, perfume, cosmetics, sweat, chlorine, salt water, chemicals or improper storage are not ordinarily manufacturing defects. Natural or handcrafted variations are not necessarily defects.
4. SHIPPING & DELIVERY POLICY / FAQ
Do you offer free delivery?
Any free-delivery threshold or shipping charge applicable to an order will be displayed on the Website and/or at checkout before payment. House of Kaari may offer free-shipping promotions from time to time.
What is your delivery timeline?
Orders are processed after payment confirmation and quality checks. The estimated dispatch and delivery timeline shown on the product page, checkout or order communication should be treated as an estimate unless expressly guaranteed. Courier delays, weather, holidays, strikes, governmental restrictions and other events outside our reasonable control may affect delivery.
How are orders delivered?
Orders are delivered to the shipping address supplied at checkout through House of Kaari's appointed courier/logistics partners. Please ensure the address and mobile number are complete and accurate.
My order has not been delivered
First check the tracking information associated with your order. If the estimated delivery period has passed or tracking appears stalled, contact care@houseofkaari.com or call/WhatsApp +91 87660 79065, Monday–Saturday, 9:30 AM–6:30 PM IST, with your order number.
How do I track my order?
Registered customers: Log in to houseofkaari.com using your registered mobile number, open your profile, go to My Orders, select the relevant order and review the tracking company, tracking number and tracking link shown in the order details.
Guest customers: Use the order-tracking facility available on houseofkaari.com and enter the requested order details, such as your order number and email address, where supported.
India-only shipping
House of Kaari currently ships within India only and does not currently offer international shipping.
Address changes
A shipping-address correction may be requested before dispatch by contacting customer care. Once the order is dispatched, an address change ordinarily cannot be made.
5. CANCELLATIONS & MODIFICATIONS
Can I cancel my order?
You may request cancellation before dispatch. Once dispatched, the order cannot ordinarily be cancelled and the applicable returns/exchange policy will apply. Registered customers may use any cancellation option shown under My Orders, or contact customer care immediately.
For an eligible prepaid cancellation before dispatch, House of Kaari will process the applicable reversal/refund in accordance with the payment method, stated cancellation terms and applicable law. This revised wording is recommended instead of automatically issuing every pre-dispatch cancellation as store credit.
Can I change my shipping address?
Yes, a correction may be requested before dispatch. Contact customer care promptly. No address change can ordinarily be guaranteed once the shipment has been handed to the courier.
6. STORE CREDIT, CREDIT NOTES & VOUCHERS
Using store credit / a credit note
- Sign in to houseofkaari.com using the mobile number associated with your account.
- Add the products you wish to purchase and proceed to checkout.
- Enter your shipping information.
- Where the checkout provides a store-credit/credit balance option, select the available credit. Do not enter a credit-note balance into a promotional voucher/discount field unless the Website specifically instructs you to do so.
- Pay any remaining balance using an available payment method.
Voucher use
Where a voucher code has been issued, enter it in the applicable voucher/discount field at checkout and apply it. Any remaining payable balance must be paid using an available payment method.
Conditions
- Store credit linked to an account may require you to be signed in.
- Store credit may be used until the available balance is exhausted, subject to any clearly disclosed validity period and applicable law.
- If an order value exceeds the available store-credit or voucher value, the balance must be paid at checkout.
- Whether multiple vouchers or a voucher plus store credit can be combined depends on the checkout rules and the terms communicated with the relevant voucher.
- Promotional vouchers may be excluded during special-pricing periods where clearly disclosed.
- Store credit, credit notes and vouchers cannot ordinarily be exchanged for cash or bank transfer except where required by law.
- If a purchase paid with store credit later qualifies for a change-of-mind credit, the relevant eligible amount may be restored in the same form.
- Any expiry or validity period should be clearly communicated when the credit/voucher is issued and should comply with applicable law.
7. GIFT WRAP
Can I get my order gift wrapped?
Yes, where the gift-wrap option is available for the selected product/order, gift wrapping can be added for the extra charge displayed at checkout. Gift-wrap charges already supplied are ordinarily non-refundable for change-of-mind returns, subject to applicable law.
8. PAYMENT FAQ
What payment methods do you accept?
House of Kaari accepts prepaid payment methods made available at checkout. These may include supported credit cards (such as Mastercard, Visa or American Express where enabled), debit cards, net banking, UPI, wallets or other methods supported by the payment gateway. Cash on Delivery is not available.
My card/account was charged multiple times
Email care@houseofkaari.com with your order details and screenshots showing the duplicate transactions, or call/WhatsApp +91 87660 79065 during customer-care hours. Do not send full card numbers, CVVs, OTPs or banking passwords.
Money was debited but I received no confirmation
A failed or delayed payment status can occur because of banking or payment-gateway processing. Do not assume a fixed 24-hour reversal. Check your bank/payment-provider status and contact us with your email/mobile number, attempted order details and amount charged. If we did not receive the payment, reversal timing is controlled by the bank/payment provider; if payment was received, we will reconcile the transaction and process the order or applicable refund.
What should I do if payment fails?
If you receive a failure message and no amount was debited, you may retry using the same or another available payment method. If money was debited, avoid repeatedly retrying until you have checked the transaction/order status or contacted us.
My card payment was declined
Please check available balance, card validity, online-transaction settings and any bank authentication requirements. You may retry with another available payment method or contact your bank.
Can I split payment across two credit cards?
Unless the checkout specifically offers split tender, one order cannot ordinarily be paid using two separate credit cards. You may place separate orders if you need to use different cards, subject to product availability and any applicable shipping charges.
9. INVOICE FAQ
How can I get an invoice?
Where enabled, registered customers can log in to houseofkaari.com using their registered mobile number, open My Account / My Orders and download the invoice for the relevant order. If the invoice is not available online, contact care@houseofkaari.com. Invoice availability timing may depend on the order and invoicing workflow; the Website should not promise that it is available only after delivery unless that matches the actual tax/invoicing setup.