Refund policy
Return window
Eligible non-sale products may be requested for return within seven (7) calendar days of delivery. Approved change-of-mind returns are issued as House of Kaari store credit rather than a refund to the original payment method, except where another remedy is required by applicable law.
Return condition
Items must ordinarily be unused, unworn, unwashed, unaltered and undamaged, with original tags, packaging and accessories. Shipping and gift-wrap charges already supplied are ordinarily not included in change-of-mind store credit, subject to applicable law.
Sale products
Sale products may be designated final sale and ineligible for change-of-mind returns or exchanges where this restriction is clearly disclosed before purchase and permitted by applicable law. This restriction does not remove non-excludable rights relating to damaged, defective, incorrect or materially misdescribed goods.
Exchange
Eligible non-sale products may be requested for exchange within seven (7) days of delivery, subject to stock availability and the product meeting the return-condition requirements. Where the desired eligible replacement is unavailable, store credit may be issued for the eligible product value.
Order issue: damaged, defective, wrong or missing
Please report a damaged, defective, incorrect or missing item as soon as possible, preferably within 48 hours of receipt, at care@houseofkaari.com with the order number and relevant photographs/video. There are no customer pickup charges for a confirmed House of Kaari fulfilment/product issue. If an appropriate replacement is unavailable, an appropriate credit/refund remedy will be provided in accordance with applicable law. The 48-hour request assists investigation and does not override non-excludable legal rights.
Return/exchange request
Submit requests through the returns/tracking facility on houseofkaari.com where available, or email care@houseofkaari.com. An authorised change-of-mind return may carry a ₹200 pickup/return logistics charge where this charge is clearly disclosed before the return is confirmed. No such pickup charge applies to a confirmed damaged, defective, wrong or missing-item claim.
Processing time
Once a return/exchange is authorised and collected, the overall process may take approximately 10–12 business days, including transit, inspection and issuance of store credit or dispatch of an approved exchange. This is an estimate and may vary.
Restricted products
Any jewellery or other product that is non-returnable for hygiene, customisation or another legitimate reason must be clearly identified on the relevant product page before purchase. Gift cards/store credit are generally not returnable or redeemable for cash except where required by law.
Care and exclusions
Normal wear, tarnishing, gradual plating changes, scratches, accidental damage and deterioration caused by water, perfume, cosmetics, sweat, chlorine, salt water, chemicals or improper storage are not ordinarily manufacturing defects. Natural or handcrafted variations are not necessarily defects.